The zero-tolerance policy
Tophat taxi and tours has a zero tolerance drivers policy with regards to drugs and alcohol all drivers are subject to periodic random drug testing. (ARS § 28-9507) (d) On receipt of a passenger complaint alleging a violation of the zero-tolerance policy, the vehicle for hire company shall do both of the following:
1. Immediately suspend the vehicle for hire driver's access to the company's vehicle for hire.
2. Conduct an investigation into the filed complaint. The suspension shall last the duration of the investigation.
E. If the vehicle for hire company's investigation confirms that the driver has violated the policy required by subsection C of this section, the vehicle for hire company shall permanently prohibit the driver's access to the company's vehicles for hire. The vehicle for hire company shall maintain enforcement records for at least two years after the date a passenger complaint is received by the company and make the records available to the department on request.
Any questions concerns or complaints please call 928 440-5464
Tophat taxi and tours management